Quick Info
All our Sterling Silver, Plated and 9ct Gold pieces are made to order and has a lead time applicable. The general lead time is 10-14 working days and is 14-20 working days for 9ct Gold products.
To edit and or make changes to your online purchase we need to be notified within 24 hours of purchase.
We offer gift vouchers for in-store or online use. Gift vouchers are not transferable or refundable.
We offer engraving as an additional service at an additional cost, this cost varies depending on what you would like engraved. Please mail us if you would like your piece to be engraved.
Please take care when entering your engraving information. We use the exact data provided by you on your order when engraving, and cannot take responsibility for incorrect data.
Jewellery Care
Our Silver range is manufactured by hand using genuine 925 Sterling Silver.
All plated jewellery items are 925 Sterling Silver as well.
Since pure silver is a soft metal, it is combined with other metals to produce a stronger, more durable product to make it wearable.
It is perfectly natural for 925 Sterling Silver to oxidise over time, but the process can easily be reversed with the right polishing cloth and jewellery cleaning solution to make your silver shine.
Genuine Silver will do this over time (think back to your Gran’s luxury Silver cutlery it had to be polished and maintained weekly).
There are various reasons Silver will tarnish quicker , some being within your control and others that are out of your control.
Some factors that are within your control are keeping jewellery away from perfume, sulphur, skin creams, hairspray, chlorine and not bathing or swimming with your silver items.
Factors that are beyond your control includes humidity, salty air ,and acidic skin ph.
Plating is a thin coating over the sterling silver, it will fade over time and will need maintenance to retain its lustre.
We offer two plating options at Famke Jewellery:
1)Flash plating which is 0.2 Microns thick and a light 18ct Gold in colour.
2)Our Vermeil Plating is a thicker type of plating at 3 Microns thick it is longer lasting and will wear longer than the flash plated option. It also has a 18ct Gold colour.
Sterling Silver and Plated Jewellery should be stored away from natural sunlight and moisture in an airtight container or a plastic zip lock bag made of Mylar or polyethylene.
Do not store your jewellery in the bathroom.
Jewellery Boxes:
Please note that our luxury gift boxes are not made for long-term storage as they are not airtight and tarnishing of Silver will occur over time.
So if you are purchasing a sterling silver gift weeks before the event- store the item in an airtight plastic bag prior to gifting the Sterling Silver item to avoid disappointment on the day.
Returns & Exchanges
For any queries relating to exchanges and returns please email us at info@famke.co.za we are here to assist.
We can exchange or refund pieces under the condition that the items are unworn and undamaged and are brought back within 30 days of purchase along with the proof of purchase in the original packaging.
Your items will be inspected by our team and if your exchange /refund is approved you can expect the transaction to be processed within 10 working days from the date of receipt.
In the event that an online credit is issued or a refund is offered it will be to the value of the original purchase price and excludes courier charges, as services are non-refundable.
Refunds will be processed via the original payment method and the refund processing time depends on our payment partners terms and conditions.
If you are unhappy for some reason with the condition of the product upon receipt, please contact us immediately and we will assist.
Exclusions for returns & exchanges includes, gift vouchers, earrings and engraved or customised items.
A 10% cancellation fee will be charged on cancelled orders, where we are able to cancel an order.
This is the service fee charged by our payment partners.
Any changes or cancellations of orders need to be communicated within 24 hours from purchase.
Our chains and bracelets are delicate by nature and made in Italy.
They can snap due to wear and tear or by accident.
In some cases we can repair your chain, but in other cases where the snap is in a location that cannot be repaired a chain replacement will be needed.
We cannot take responsibility for jewellery that has been damaged due to neglect (eg. misshapen earrings or rings, broken chains).
We will however gladly repair/replace items that have broken due to a manufacturing fault
(eg. broken solder seams, weak chains) within a period of 3 months post purchase.
For all other repairs we are glad to assist at a nominal charge.
If you are not based in Cape Town and need an item repaired you will be held liable for all courier costs.
For all standard online rings , we offer the first re-sizing free of charge. For every subsequent re-sizing thereafter there will be a fee of R350.
If you have purchased one of our once off bespoke rings and it is the incorrect size we can resize it for you at a flat rate of R350.
Please pop in to store to get your ring sized free of charge or refer to our ring size guide.
We offer re-plating services at our studio. You can book them in by visiting the store or you can courier them to us. The process takes 5-7 working days.
Flash plating is R50 and Gold Vermeil is R200 per item.
This service fee includes cleaning and de-greasing items prior to electroplating.
Special precautions that may extend the longevity of your plated piece.
Plating reacts differently depending on the wearer, and are impacted by two factors environmental and lifestyle factors.
People with higher acidity levels in their skin will notice fading earlier than those with lower levels. Fading also occurs to lifestyle factors, but this can be counteracted by:
- Removing Jewellery whilst swimming or exercising. The moisture from sweat and water will cause the plating to fade faster.
- Do not spray perfume on your neck whilst wearing your piece as the chemicals can interfere with plating. To avoid necklaces and chains developing a dull appearance, try keeping them away from body lotions and perfumes. To increase the longevity of your gold-plated piece, it should be removed when exercising, swimming, and showering.
- Storing your jewellery in an airtight container or ziplock away from direct sunlight.
Rose Gold Plating Notice:
After careful consideration we have discontinued Rose Gold plating as a colour option on our 925 Silver pieces. This is due to a combination of the longevity of the plating being inadequate in this colour option as well as the decline in the demand of Rose Gold Plated items.We however manufacture Solid 9ct Rose Gold in our Gold section.
Delivery Methods
We offer shipping for your convenience through a third party at a flat rate of R99. If your purchase is above R2000, shipping is on us. Delivery times vary depending on your location. Regional or remote areas take longer as these areas are only serviced twice weekly.
You can select to collect your order from our store in Cape Town at no charge.
We will send an email to confirm when your order is ready to collect. Please be sure to bring you order number with to verify collection
Once your order is completed you will receive an email with your tracking information to follow your parcels journey and the contact information of the courier company for ease of reference.
Please note that we contract a third party courier on your behalf, we are a small business and as such, we don't own our own logistics.
Once the parcel has left our premises we can’t assume liability for any damages / losses.
There are limitations on liability in transit. (Please see below)
With regards to items getting damaged while being shipped, we take extreme care when packaging our online orders so this should not happen, if it is damaged when you receive it please let us know immediately.
Limited Liability:
Our courier partners will notify us if there has been any losses during transit.
All our partners provide an included insurance on items in transit up to R1000.
If a parcel goes missing in transit we will be in contact and ensure that the necessary processes are followed to replace the items and claim back to the maximum value the type of consignment was insured for.
Our courier partners offer liability cover upon request.
Please contact us to get a quote on your behalf. Liability coverage will be for the consignees account.
International orders usually take 3 to 5 working days to reach you once they have left our workshop. The price of this service varies depending on destination. The price quoted for shipping excludes any duties or taxes imposed through the country of entry.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed through the country of entry, will rest with the customer/ recipient.To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise:. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient.
For further information, it may be necessary to call your local customs offices to gain further details.
Please ensure that you enter the correct delivery information and contact numbers when checking out.
Incorrect addresses or contact numbers causes delays in delivery or can be returned to sender.
Please note that we are not able to change or update delivery addresses once your parcel is already in transit.
Please ensure that you or someone appointed by you is available to receive your parcel at your address. The courier will attempt to deliver three times, after the third failed delivery attempt the parcel will be returned to us. A new courier charge will apply.
Once the courier has handed over the parcel to you or the appointed person Famke will not be held liable for damage or loss.
Promotional Offers
We offer two types of sign up discounts for first time customers:
10% off your Famke purchase when you subscribe and place your first order OR a FREE gift items dependant on availability.
In order to qualify for the FREE gift you need to wait for your confirmation email to have the item added to your cart automatically. If not , the discount is null and void and won’t subsequently be added.
PLEASE NOTE: Discounts cannot be combined or used in conjunction with one another on one transaction.
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